v1.110.0
Shop Kayan now uses platform knowledge and opens tickets on handoff
Shop chat retrieves global platform knowledge plus that shop’s knowledge, answers system questions without a dead handoff, and opens a ticket when a human is needed.
Improved
- Instagram and Messenger shop chats retrieve global platform knowledge and that shop’s knowledge on every turn, with a kill switch and tenant isolation.
- Platform questions stay with Kayan when global knowledge can ground the answer. Handoff and missing-feature paths open a visible ticket instead of a silent pause.