Meet Kayan — your entity
Kayan (كيان — “entity”) is the AI at the heart of Sastemny. She reads your catalog, customers, and orders — never the open web — and responds with warmth and context like your best team member.
She can open orders from chat, validate payment slips when confident, and notify customers on status — always within guardrails you set. Money and policy exceptions stay with your people unless you choose otherwise.
- Approved catalog only
- Draft replies
- Orders in chat
- Slip validation
- Status updates
- Take over anytime
Try “Ask Kayan” on any marketing page (bottom corner) for product Q&A.
Metro Retail
via WhatsApp
Do you have the blue hoodie in medium? Pickup tomorrow if possible.
Medium is in stock. I sent the link and opened order 1042 for pickup tomorrow.
Order #1042
Blue hoodie · M · pickup tomorrow
Today's Revenue
$12,400.00
Open orders
8
Active chats
12
sastemny.com·Illustrative preview. Your live threads and orders appear after you sign in.
Kayan inside the thread—not a sidebar gimmick
Watch a real conversation flow: customer asks on WhatsApp, Instagram, or Facebook, Kayan replies from your catalog, opens the order, and keeps your team one tap away.
- Draft replies
- Orders in chat
- Status updates
- Take over anytime
Ahmed M.
WhatsApp · Egypt
Is the navy jacket in size L available? I need pickup tomorrow.
Yes — L is in stock. I opened order #1042 for tomorrow pickup and sent the Paymob link.
Order #1042
Pickup tomorrow · Paymob link sent
Channels
3
Open orders
8
Active chats
3
SASTEMNY·Sample workspace — your channels and catalog after signup.
AI grounded in your shop—not the open web
You set the tone and guardrails. Kayan works from your approved catalog, orders, and customers—never random web answers.
- Approved catalog only
- Draft replies
- Orders in chat
- Slip validation
- Status updates
- Take over anytime
Your catalog is the source of truth
Turn photos, PDFs, or spreadsheets into approved items, services, and prices. Kayan answers only from what your team signed off—nothing goes live without you.
Slip validation when the match is clear
Customer sends a transfer screenshot? Kayan compares amount, time, and reference to the order. Clear matches move faster; anything uncertain goes to your team.
Your team stays in control
Clear roles, a full audit trail, and instant handoff when you want to reply yourself—so peak hours stay safe and customers never feel stuck with a bot.
Works from what you already put in the system
Kayan does not invent products or random prices. She uses the catalog, fees, and customer facts you approved, so answers match what you sell, what is on the order, and what shoppers see at checkout.
Validates payment proof or hands off when unsure
When someone sends a bank slip, Kayan lines up amount, time, and reference with the order. If the match is not confident, she flags your staff instead of guessing. You keep the photo and decide with your normal process.
Sounds like your best CS agent, not a gimmick
You tune voice, pace, and policies so replies feel like your shop: helpful, specific, and human, even though Kayan is doing the heavy lifting on repetitive questions.
Turn it off or jump into a chat anytime
If you want Kayan quiet for a while, you can turn her off. Your team can always open the thread, see the full history, and reply by hand. Nothing gets lost.
Kayan · كيان
The entity that runs with you
Kayan is Sastemny’s AI entity — not a generic chatbot. A whole presence that replies, sells, verifies payments, and keeps customers updated.
Reply like your best agent
Answers pricing, sizes, services, and appointments from catalog data you approved—never from the open web.
Open or update orders from chat
Drafts replies, enriches line items, and ties the conversation to the same order record your team sees.
Notify customers on status
When you enable it, Kayan can message customers about prep, ready, or shipped—configurable per workspace.
Autonomy you can govern
Set persona, hours, channels, and permissions—then approve, reject, or undo every action Kayan takes.
- Approve
- Reject
- Undo
Brand & channels
Persona & tone
Name, voice, and do/don’t rules so Kayan sounds like your brand—not a generic bot.
Shifts & channels
Working hours, per-channel auto-reply on WhatsApp, Instagram & Facebook, and handoff keywords.
Capabilities
Toggle exactly what Kayan can do: orders, tracking, Paymob links, and analytics.
Limits & safety
Spend caps
Monthly message and token limits, plus the model tier—so costs stay predictable.
Sandbox
Test prompts and flows safely without touching live customer threads.
Activity & undo
Full action log with approve, reject, and one-click undo on anything Kayan did.
20+ actions Kayan can take in chat
Every tool respects your capability toggles, spend caps, and approval rules — and lands in the activity log with undo.
Chat & handoff
- Reply to message
- Draft a reply
- Look up customer
- Hand off to a human
Orders & fulfillment
- Create order
- Update order
- Add order items
- Update tracking
- Create shipment
- Quote shipping
Payments & promos
- Check stock
- Apply promo code
- Send payment link
- Verify payment slip
- Issue refund
Catalog & CRM
- Share a product
- Send catalog link
- Merge customer
- Add loyalty points
- Schedule follow-up