v1.109.0
Inbox reply menu, takeover, and customer files
The inbox reply menu stays on the Reply button, takeover is clear in the thread header, and conversation notes and attachments appear on the customer.
Improved
- Reply menu, human takeover, customer notes and attachments, a dedicated details toggle, faster thread actions, and saved replies without an icon.
- Staff roles that already can use the inbox also get conversation view, so notes and attachments stay on the customer.