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Unified inbox

One inbox for every selling chat.

WhatsApp, Instagram, and Facebook in one list and one thread per customer.

SASTEMNYSASTEMNY9:41
SASTEMNY · Conversations

Conversations

8 Active

Ahmed M.

WhatsApp · Egypt

Resolve
Kayan

Hi! I'm Kayan — happy to help with sizes and stock.

Just now

Is the navy jacket in size L available? I need pickup tomorrow.

1m ago

Kayan

Yes — L is in stock. I opened order #1042 for tomorrow pickup and sent the payment link.

1m ago

Perfect. Sending the transfer now.

Just now

The real workspace on your computer — WhatsApp, Instagram, and Facebook in one inbox.

Sastemny unified inbox with a conversation list and an open WhatsApp, Instagram, or Facebook thread.

The problem

Three apps. Lost threads. No shared view.

You sell on WhatsApp, Instagram, and Facebook. Replies live on different phones. The team cannot see who already answered. Threads get lost.

Three apps

Lost threads

No shared view

What the inbox does

Messages and threads. That is the job.

  • All selling chats in one list

    WhatsApp, Instagram, and Facebook arrive in one queue.

  • One thread per customer

    The same person stays in one conversation across channels.

  • Assign, take over, resolve

    The team shares the queue. Someone owns the thread, or it is closed.

  • Orders and payment chips on the thread

    You see the order or payment on the chat. How those work lives on other pages.

Connect channels

One Meta login. Messages land here.

  1. 01

    Sign in with Meta

    Approve the business accounts you already sell on.

    Continue with Meta

  2. 02

    Channels link

    WhatsApp, Instagram, and Facebook attach to the workspace.

  3. 03

    Messages land here

    New DMs open in this inbox. Nothing to install for the customer.

Works with the rest

The inbox is the thread. Other pages own the rest.

FAQ

Questions about the inbox

  • Do I need WhatsApp Business API?

    You connect WhatsApp through a Meta login after you open a workspace. The inbox is where those messages land.

  • Can I still reply from my phone?

    Yes. The customer stays on WhatsApp, Instagram, or Facebook. Your team can also reply from the workspace inbox.

  • Who on the team can see the inbox?

    Anyone you add to the workspace can work the same queue. You do not forward screenshots to ask who answered.

  • What does resolve mean?

    Resolve closes the thread in the queue when the conversation is done. The history stays on the customer.

  • What happens when Kayan is on?

    Kayan can work the same inbox when you turn it on. See how that works

Open your inbox in one workspace

Create a workspace, connect the channels, and every selling chat lands here.

Get started